Support

After-Sales Service

If you need to request A/S support or make an inquiry, please leave a message using the [Inquiry] form. Once you complete the inquiry form, our representative will review your request and get in touch for further consultation.

Step 01

Fill out the quotation request form

Step 01

Review by our representative

Step 03

Consultation with our representative

Step 04

Quotation sent

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Personal Information Collection and Use Agreement

The personal information collected and used by IREA System Industry Co., Ltd. (hereinafter 'Company') is information that requires consent from the individual in accordance with the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」.

I agree to the collection and use of personal information by Company.

1. Personal Information Items Processed

    • - Input Items: Company Name, Contact Person, Contact Information, Email
    • - Automatically Collected Items: IP Address, Cookies, Visit Time, Service Usage Records

2. Purpose of Personal Information Processing and Use

    Collected personal information is processed for the following purposes:
  • - Information verification and status management for A/S inquiries
  • - Contact and action for A/S service provision
  • - Customer consultation and inquiry handling
  • - Product repair and maintenance service provision

3. Personal Information Outsourcing

    The company outsources personal information as follows for service improvement, and in accordance with relevant laws and regulations, necessary matters are stipulated in the outsourcing contract to ensure safe management of personal information
    (prohibition of personal information processing beyond the purpose of outsourced work, restriction of re-outsourcing, security measures, etc.). The company will promptly disclose through this personal information processing policy when the consignee changes.
  • 1) Consignee Company Name: (Co., Ltd.) Hrum Corporation
    • - Outsourced Work and Purpose: Data storage and system operation
    • - Personal Information Items: All personal information collected during service provision
    • - Personal Information Retention and Use Period: Retained until personal information destruction request or expiration of validity period

4. Personal Information Processing and Retention Period

After the purpose of information collection and use is achieved, the information is promptly destroyed. However, the following information is retained for the period specified below for the following reasons:
  • - All personal information input items are retained for 6 months, after which all information is destroyed
  • - For other personal information, if individual prior consent is obtained for the retention period, it is retained for the agreed retention period.
  • - Individuals who wish to destroy personal information can request it at 055-266-2588 and it will be processed immediately.

○ This policy takes effect from September 22, 2025.